Welcome to the FAQs page.
- Shipping:
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What shipping company you use?
It varies, normally we used the fastest, cheapest way.
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Is shipping insured?
Yes
- Warranty:
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Do you have a warranty for the products?
All the products have manufacturer warranty.
- Returns:
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Do you accept returns?
Yes, your satisfaction is our pleasure.
- Security:
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Are the transactions secure?
Yes, our website process communications with the strongest SHA-2 and 2048-bit encryption
- Privacy:
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How do you protect my privacy?
We adhere to the Federal standards for handling personal information, see policy.
- Prices:
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I found a lower price on the web, why?
The internet is full of counterfeits, and even the marketplaces are no exception, with millions of counterfeit products which are sold at ridiculously low prices. Just in 2023 alone, Amazon removed from their marketplace more than 7 million counterfeit products worldwide. The risks to the buyer? Harmful chemicals, dangerous or flawed designs, and no warranty from the "real" manufacturer.
Pro Tip: All premium registered brands use a Minimum Advertised Price (MAP) Contract with their Resellers, which means approved retailers cannot go lower than this price, or face repercussions. Also be aware, Testers don't look any different from the original essence, but they are sometimes sold as essence by some outlets at lower prices. We clearly mark our testers "as testers".
- Order verification:
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I received an email that my order is on hold. Why is my order on hold? What should I do?
In order to ensure a safe shopping experience, our automated ordering system may place an order on hold and ask our customers to confirm specific information by SMS message or email.
Please refer to the SMS message or email we sent you and provide us with the requested information in order to continue processing your order.
- Email subscription:
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How do I unsubscribe from your mailing list?
Send an email to info@webcom-unlimited.com
- Returns:
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How do I return an item(s)?
Please contact us to get a return authorization (RMA) our suppliers don't accept blind returns. See policies.
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How to cancel an order?
Processing takes (1 day / 24 hours) try to cancel during that time and reach out to info@webcom-unlimited.com requesting a cancellation. We cannot cancel a shipment midway. Otherwise, reject the delivery, you would be charged for the return postage.
***If you have more questions, don't hesitate to contact us.